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Return & Exchange Policy

 

Date: 30.07.2025
Website: www.craftory.ge
Company: Future Zhilian International Trading Company LLC
Company Registration Number: 440401842

We care about your satisfaction. If you are not fully happy with your purchase, please review our return and exchange conditions below. This policy outlines the rules for returning or exchanging products purchased on our website.

 
1. Return Eligibility

1.1. You may return an item within 7 calendar days of receiving your order.
1.2. To be eligible for a return, the item must be:

  1. Unused and in its original condition

  2. In the original packaging

  3. Accompanied by proof of purchase (order confirmation or invoice)

1.3. Items that are worn, damaged, washed, or altered after delivery are not eligible for return.

 
2. Non-Returnable Items

2.1. The following products are non-refundable and non-exchangeable:

  1. Earrings (due to hygiene reasons)

  2. Personalized or custom-made items

  3. Gift cards

  4. Sale or discounted items

 
3. How to Request a Return or Exchange

3.1. To initiate a return, please contact us within 7 days of receiving the product at:
Email: support@craftory.ge
Subject: Return Request – Order #[Your Order Number]

3.2. In your email, include:

  1. Your full name

  2. Order number

  3. Reason for return

  4. Photos of the item (if damaged or defective)

3.3. Our support team will review and confirm if the item qualifies for return or exchange, then provide instructions.

 

4. Return Shipping

4.1. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
4.2. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return parcels.

 
5. Refunds

5.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed to the original payment method within 10 business days.
5.3. Shipping fees (if any) are non-refundable.

 
6. Exchanges

6.1. Exchanges are subject to product availability.
6.2. If you want to exchange for a different item or size, please mention it in your return request email.
6.3. If the requested item is unavailable, you may choose another product or request a refund (if eligible).

 
7. Damaged or Defective Items

7.1. If you receive a damaged or defective item, notify us within 48 hours of delivery.
7.2. Please send clear photos of the product and packaging.
7.3. We will replace the item or issue a full refund at no cost to you.

 
8. Contact

For all return and exchange-related inquiries, please contact:

LLC Future Zhilian International Trading Company
Company Registration Number: 440401842
Website: www.craftory.ge
Email: eg.yrotfarcobfsctd-7cf51d@troppus
Phone: +995 599 03 57 29
Address: Tbilisi, Georgia